Exchanges & returns
7-day exchange
- Unworn, unwashed items with original tags and packaging can be exchanged within 7 days of delivery.
- Stitched formals can be exchanged for size if they have not been altered.
- If your parcel arrives damaged or incorrect, contact us within 3 days and we will replace it at no cost.
- Sale items can be exchanged but not refunded.
To start an exchange, WhatsApp 0340 4008081 with your order number, or visit our store at Mall of Phalia, First Floor.